The City of Cape Girardeau provides water and sewer services for residents and businesses, as well as residential trash and recycling services. Electricity and natural gas are provided by Ameren Missouri.

Billing Schedule

City of Cape Girardeau accounts are billed for water, trash, and sewer on a monthly basis. A bill is mailed to the account holder according to the billing cycle, which is based on the date which service was started. Bills are mailed out on a Wednesday and payment is due two weeks later. Bills are considered delinquent after the third week, with a 10% penalty being added to the amount due. Accounts are disconnected after two missed payments. AutoPay is recommended.

Making Payments

City water, sewer, and trash bills can be paid online, in person, by mail, or by automatic bill pay service. Phone payments are not accepted at this time.

1.  Pay online using the secure, third-party site, "Official Payments." A convenience fee is charged for each online transaction:

  • $2.95 for credit cards
  • $1.00 for debit cards
  • $1.95 for e-checks

A $400 maximum payment is allowed. Payments are recorded against the utility account within 1-2 business days. The account number is required to pay online. The account number is located at the top-center of the utility bill. The eight digits before the dash are the account number; the five digits after the dash are the CID number. 

Online payments for a disconnect notice MUST be completed at least two business days prior to the shut-off date shown on the notice. If payment is not posted to the utility account prior to the shut-off date, utility services will be subject to disconnection, and fees will apply. Online payments made within two days of the shut-off date will not prevent services from being disconnected.

2.  Sign up for AutoPay: The monthly bill can be automatically deducted from a designated checking or savings account at no additional charge. Once registered, the autopay will immediately be established for payment. Payments will immediately be recorded against the utility account.  If unable to register online, print the AutoPay Form here and return to the Customer Service Office.

3.  In-Person by credit/debit (Visa, Mastercard, Discover), cash, check, or money order. Locations: 

Customer Service Office at City Hall, 401 Independence Street.

  • Hours: 7:30 a.m.-5:00 p.m.
  • Dropbox: Available 24/7 on the south side of City Hall under the porch awning

Schnucks Market, 19 South Kingshighway

  • Current bill only; no late or disconnect payments
  • May charge an additional fee

4.  By mail by sending payment and the billing stub or account number to the address below.

Questions

Customer Service Office
401 Independence Street
P.O. Box 617
Cape Girardeau, MO 63702-0617
573-339-6322 Phone
573-339-6306 Fax
customerservice@cityofcape.org
Hours: Monday- Friday  7:30 a.m. to 5 p.m.