To start new service or transfer existing service, the customer financially responsible for the account must appear in person at the Customer Service Office at City Hall and provide the following:
  • Valid drivers license or government issued photo ID 
  • Copy of rental license agreement
  • Deposit: $157 ($50 water, $66 sewer, $41 trash). This deposit is typical for a house, where all three services are provided. Most apartments have a deposit of $116, as we only provide water and sewer.
    • In lieu of deposit, a current letter of credit from another utility provider showing 12 months of continuous service without penalties or discounts may be provided
  • Payment of all prior outstanding bills 

Cancelling service may be done by phone or in person. 

Questions

Customer Service Office
401 Independence Street
P.O. Box 617
Cape Girardeau, MO 63702-0617
573-339-6322 Phone
573-339-6306 Fax
customerservice@cityofcape.org
Hours: Monday- Friday  7:30 a.m. to 5 p.m.