To start new service or transfer existing service, the customer financially responsible for the account must apply for the account in-person. All applicants must provide the following:
  • Valid drivers license or government issued photo ID 
  • Copy of rental license agreement (if not the homeowner)
  • Deposit: $164 ($53 water, $66 sewer, $45 trash). This deposit is typical for a house, where all three services are provided. Most apartments have a deposit of $119, as we only provide water and sewer.
    • In lieu of deposit, a current letter of credit from another utility provider showing 12 months of continuous service without penalties or discounts may be provided
  • Payment of all prior outstanding bills  

Cancelling service may be done by phone or in person. 



Utility Billing Office
401 Independence Street
P.O. Box 617
Cape Girardeau, MO 63702-0617
573-339-6322 Phone
573-339-6306 Fax
Hours: Monday- Friday  7:30 a.m. to 5 p.m.