We are here to serve you.

Welcome to the Citizen Services Department, a complex group of divisions and services aligned around providing WOW-level services to our citizens and fellow public servants!

The Citizen Services Department is also the Office of the City Clerk and is responsible for the administration and record-keeping functions for all City Council actions.  

Our Mission

  • To maintain and administer all city records and respond to records requests in a timely manner.
  • To issue approximately 17,000 residential and commercial utility bills on a monthly basis and provide exceptional customer service to our utility customers.
  • To promote the city through print and media and assist other departments in promoting their activities and programs through innovative advertising, online ads, email, and print newsletters.  

  • Contact Info
  • 401 Independence
    Cape Girardeau, MO   63703
  • Telephone 573.339.6320
  • Email [email protected]
  • Hotline 573.339.6300