Dear Customer,

Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing regular database maintenance.

Impact:During the window, there will be a 60 to 120 minute interruption to payment processing services on all channels (Web, IVR, Client Connect) and end users will receive an "our service is temporarily unavailable" error message when trying to connect.




Affected Services

UP Bill Payment - Official Payments: Transact Platform




Start Date/Time

October 10, 2019 10:00 PMCentral Daylight Time




End Date/Time

October 11, 2019 02:00 AMCentral Daylight Time







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If you have any questions regarding this event, please contact our HELP24 team by raising a case via the eSupport Portal.




ACI HELP24 Customer Support


The Customer Service Office provides an array of services to businesses, residents and other governmental agencies. As a full-service customer service operation, this office is responsible for water, sewer, recycling and trash billing and collection; business and liquor licenses; animal licenses; and special event permits.

Reporting Water Leaks

Weekdays 7:30 a.m. to 4 p.m.  573-339-6357
After Hours                               573-334-6747

Customer Service Office Hours

Monday- Friday  7:30 a.m. to 5:00 p.m.


401 Independence Street
Cape Girardeau, MO 63703
573-339-6322 Phone
573-339-6306 Fax