About Delinquency & Disconnect Policy
Delinquent and disconnect utility policies are established by the City’s Code of Ordinances, Chapter 29.
Reconnection IN-OFFICE ONLY
If city utilities (water, sewer, trash/recycling) are disconnected due to non-payment, the customer MUST come into the Utility Billing Office to ay appropriate fees to be reconnected. Utilities will not be reconnected by phone.
Payments by Tuesday at 4:30 p.m., prior to disconnection can continue to be paid by phone of online at cityofcape.org/paynow.
Register for free automatic payments at cityofcape.org/autopay
A disconnect notice will be mailed/e-mailed when an account is two (2) months in arrears and the third month’s bill is being generated. Once a disconnect notice is issued, payment in full of the amount on the notice must be received, or a pay agreement extension must be signed to postpone the due date of payment.
Utility bills are delinquent if not paid within 21 days from the date rendered. A 10% delayed payment charge is imposed on all delinquent accounts.
The City may discontinue services if the bill is not paid within 33 days from the date rendered. A disconnect notice is mailed/emailed to all delinquent utility accounts, noting the final payment due date.
If water service is disconnected for non-payment, the following must be paid in person before services are restored.
- $25.00 disconnect fee
- $25.00 reconnect fee
- Up to $224 deposit, if there is not a deposit on the existing account
- Payment in full of all past-due charges and prior account balances
If sewer service is disconnected, the property owner shall bear all expenses to reconnect the sewer.
NOTE: Online payments made for a disconnect notice MUST be completed at least two business days prior to the shut-off date shown on the notice. If payment is not posted to the utility account prior to the shut-off date, utility services will be subject to disconnection and fees will apply. Online payments made within two days of the shut-off date will not prevent services from being disconnected.
Extension Pay Agreement:
If a customer is unable to pay the amount due on a disconnect notice, the customer may request an Extension Pay Agreement to delay the payment due date for a designated shut-off notice.
- There is no additional charge for a an Extension Pay Agreement.
- The Extension Pay Agreement date is established according to when the current bill is due.
- No more than two Extensions per account or per person will be approved within a fiscal year (July 1 – June 30)
- Once a Extension is in default, no new extension for that account or customer will be authorized for a 12-month period.
- Only the account owner can request and sign an Extension Pay Agreement.
- The Extension Pay Agreement must be completed PRIOR to the shut-off date.
- All Extension Pay Agreement’s must be done in office with a valid drivers license PRIOR to the shut-off date.
Questions
Utility Billing Office
1625 North Kingshighway
P.O. Box 617
Cape Girardeau, MO 63702-0617
customerservice@cityofcape.org
Hours: Monday- Friday 7:30 a.m. to 4:30 p.m.
