ABOUT ONLINE BILL PAY: Payments are handled by "Nelnet." You will be transferred to a third-party site. In addition to your payment to the City of Cape Girardeau, Nelnet will charge $3.50 for every transaction. Payments over $400 cannot be made on this site. It will take up to two business days for your payment to be reflected on this site and your City of Cape Girardeau utility account.

***Online payments made for a disconnect notice MUST be completed at least two (2) days before the shut off date shown on the notice for the payment to post to the utility account. If payment is not posted to the utility account prior to the shut off date, utility services will be subject to disconnection and fees will apply. Online payments made within two days of the shut off date will not prevent services from being disconnected. 

For online payments made after 5:00 p.m., water service will be restored THE NEXT BUSINESS DAY.

Questions or comments: Call 573-339-6322 or Email