The City of Cape Girardeau, Mo. was recently added to a growing list of cities across the U.S. attacked by cyber criminals. The City has no information to indicate that any customer or employee information was taken. All safety, recreation, and infrastructure services continue to operate.

The City already had industry-standard protection in-place, immediately took action when the attack was detected, and an FBI investigation is ongoing. The City was advised not to disclose the complete nature of the attack until the City’s systems and data can be fully restored and the investigation is complete.

Utility Billing Impacts (updated 1/24/20):

  • AUTOPAY – Automatic payments due 1/22/20 and 1/29/20 will be delayed. There is no need to take additional action. However, if customers prefer to stay on a specific pay schedule, they can choose to mail a check or come into the office with a current bill.
  • BY MAIL – Include your bill with your check.
  • IN-OFFICE AT CITY HALL – Bring your bill. Cash, check, and credit/debit cards accepted. Credit/debit cards are limited to $400 per transaction. 
  • ONLINE PAYMENTS – Utility billing credit/debit card processing online is not available. 
  • PENALTIES All utility bills with a due date of 1/15/20 or 1/22/20 and penalty date of 1/22/20 or 1/29/20, will not be assessed a penalty for these bills.

These other services are impacted as follows (updated 1/24/20):

  • No new Wednesday Special Trash Pick-Ups can be scheduled until further notice. If you already had one scheduled, it will still be picked up. 
  • Cape Girardeau Municipal Court will be cancelled Tuesday, Jan. 28 and Thursday Jan. 30 and Thursday, Jan. 23 was also cancelled. Affected parties will receive a rescheduled court date by mail.
  • Development Services web applications are not available. Please come to City Hall for contractor/landlord licenses and various building and related permits/licenses.
  • All Avolve/ProjectDox, (Tyler/Munis), and GIS Mapping services are currently offline.

Online recreation registration via and ActiveNet is unaffected.

Some City email accounts are being brought back online. If you are not sure if your contact has current use of their account, you can use these alternate emails, call or use our contact form:

We are striving to get systems online as soon as possible.