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Tangible Results of City Services    
  
What gets measured gets done. City management is developing a new quarterly reports and outcomes measurement system. Tangible Results are intended to keep city business focused and accessible.

Annual Reports

Calendar Year 2011


Quarterly Reports

FY10-11 -- 3rd QTR (Jan-Mar 2011)
FY10-11 -- 4th QTR (Apr-June 2011)
FY11-12 -- 1st QTR (July-Sept 2011
FY11-12 -- 2nd QTR (Oct-Dec 2011)
FY11-12 -- 3rd QTR (Jan-Mar 2012) 

Historical reports available at City Hall.

Tangible Results


I. Planned Growth and Sustainability
(Kelly Green, Development Director)
  • Plan implementation
  • Sustainability
  • Growth

II. Major Construction Projects
(Kelly Green, Development Director)
   • On time
   • Within budget
   • Scope
   • Citizen satisfaction

III. Responsible Stewardship of City Resources (John Richbourg, Finance Director)
   • Sustainability
   • Budget compliance
   • Intergovernmental Revenue Effectiveness

IV. Safe and Secure Citizens and Employees (Rick Ennis, Fire Chief and Carl Kinnison, Police Chief)
   • Law enforcement
   • Fire and safety
   • Employee health and safety
   • Risk management

V. Efficient Movement of People and Goods (Bruce Loy, Airport Manager)
   • Public transportation service 
   • Freight movement 
   • Infrastructure condition
   • Customer service

VI. Attracting Tourists/Visitors
(Julia Thompson, Parks Director)
   • Occupancy rate (hotel)
   • Tax collection (hotel/restaurant)
   • Activities index
   • Events

VII. Essential Services
(Heather Brooks, Asst. City Manager - Admin. Services)
   • Operation 
   • Customer service
   • Regulatory compliance

VIII. Well Maintained Capital Assets (Tim Gramling, Public Works Director)
   • Maintenance investment 
   • Condition
   • Preventative maintenance

IX. Citizen Driven Service
(Gayle Conrad, City Clerk
 Nicolette Brennan, Public Info.)

   • Timeliness, Efficiency
   • Citizen Survey
   • Quality of information

X. Informed and Participating Public (Gayle Conrad, City Clerk
 Nicolette Brennan, Public Info.)

   • Citizen participation rate
   • Advisory board participation
   • Outreach/Engagement

XI. Environment Conducive to
Economic Development
(Scott Meyer, City Manager)
   • New development index
   • Net revenue/development
   • New business inquiries
   • Survey of developers
   • Employment rates (County)

XII. Quality of Life
(Tim Morgan, Inspections Director)
   • Amenities
   • Nuisance and code 
   • COL and taxes
   • Quality perception

 

 

 
Mission

The City of Girardeau, the regional hub of Southeast Missouri, will actively provide and promote a safe, innovative climate through city services that enhances the quality of life for its citizens and our region.

Values

Honesty: in order to build public trust and be the best source of information for our citizens and employees.

Flexibility: because we believe one size does not fit all.

Accountability: in order to take responsibility for our performance and decisions in keeping with our commitments to the public.

Tenacity: in finding the best value for every dollar spent because we are taxpayers too.

Transparency: because the business we are conducting belongs to the people, and not to the government.

Respect: because it creates a professional environment for solving problems in a prompt manner.

Innovation: because it is the only way to provide service at costs that is sustainable into the future.

Unity: because we share one goal ….. A Better City!

Diversity: because our differences are a strength that helps us explore any idea that increases our options.

Safety: because it is the cornerstone on which we build quality of life for our citizens and employees.

Fun: because it will bring more energy to the workplace and keep our minds fresh and productive.

Empowered Employees: because our greatest assets need the most power to make the greatest difference as public servants.

     
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City of Cape Girardeau
401 Independence
Cape Girardeau, MO  63703
PHONE 573.339.6300